It’s 3 AM and your Airbnb guest is calling you. They’ve just checked in and need the Wifi password. You put it in the check-in instructions but people always seem to miss it! Why is this so difficult to find?
Sound familiar? The Wifi can be one of many reasons your guest feels the need to contact you. And while we want to help guests have the best time, hosts shouldn’t need to be on the hook 24/7, unless it’s an emergency.
There are 3 things that will help your guests be self-sufficient, provide you with the best reviews and give you the feedback you can use as a host!
1. A guestbook allows guests to sign, share their experiences with future guests. BONUS: The positive reviews can be shared to promote your vacation rental to future guests! Be sure to ask your guests if you can use their great reviews to promote your vacation home! I recommend a guest book like this one from Amazon.
2. A book of house rules. These include things such as more information about you, how to reach you, that wifi password, when garbage day is, etc. You can also outline the location of things, such as the ironing board or what items are off-limits, such as that locked closet in the kitchen. Having a physical book helps ensure people will have easy access to the information. So be sure to set it somewhere like the kitchen counter where they will see it as soon as they walk in. Laminate your book so it will remain professional and last for a long time.
3. A laminated manual with photographic instructions for technology or machinery around the house that is not intuitive to use. This could include something like an espresso maker, the pool or jacuzzi system, or using the tv remote or streaming systems.
New to Vacation rental hosting? Get my free guide of 4 things to consider when renting your home